Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to contact us regarding a return.

To be eligible for a return, the product must be unopened, unused, and in its original sealed packaging. You will also need your order number or other proof of purchase.

Because Green Paw Pet Treats sells food products for pets, opened products cannot be returned for change-of-mind reasons.

To request a return, please contact us at greenpawinquiries@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package. Please do not send products back without contacting us first.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or you receive the wrong product, contact us as soon as possible at greenpawinquiries@gmail.com so we can review the issue and make it right.

We may ask you to provide photographs of the product and packaging.

Non-Returnable Items

For food safety reasons, opened pet treats and food products are generally non-returnable unless there is a problem with the product or the order.

Gift cards and final-sale items, if applicable, are also non-returnable.

If you are unsure whether your purchase qualifies for a return, please contact us at greenpawinquiries@gmail.com.

Exchanges

We do not offer direct exchanges. If a return is approved, you may place a new order for the product you would prefer.

Refunds

Once we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method. Please allow additional processing time for your bank or credit-card company to post the refund.

For any questions regarding returns or refunds, contact us at greenpawinquiries@gmail.com.