TERMS OF SERVICE

OVERVIEW

Welcome to Green Paw Pet Treats. The terms “we,” “us,” and “our” refer to Green Paw Pet Treats.

Green Paw Pet Treats operates this website and online store, including all related information, content, features, tools, products, and services offered through the site (collectively, the “Services”). Our online store is powered by Shopify, which enables us to provide these Services to you.

These Terms of Service describe your rights and responsibilities when you visit, interact with, or purchase from our website.

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, you should not use our Services.

SECTION 1 – ONLINE STORE TERMS

By using our Services, you represent that you are at least the age of majority in your province, territory, state, or country of residence, or that you have given permission for any minor dependants to use the Services on devices you own or manage.

You may not use our products or Services for any unlawful or unauthorized purpose, nor may you violate any applicable laws while using our Services.

You are responsible for ensuring that any information you provide to us, including your email address, billing information, payment information, and shipping information, is accurate and complete.

SECTION 2 – OUR PRODUCTS

Green Paw Pet Treats makes every reasonable effort to accurately describe and display our products.

Product appearance, colour, size, shape, or texture may vary slightly from photographs shown on our website. Because many of our products are natural food products, some variation between individual pieces or packages is normal.

Product descriptions, prices, availability, packaging, and other information may be changed at any time without notice.

We reserve the right to discontinue any product or limit quantities available for purchase.

Customers are responsible for reviewing product ingredients and determining whether a product is appropriate for their pet. If you have concerns regarding allergies, dietary restrictions, or your pet’s health, please consult your veterinarian before feeding a new product.

SECTION 3 – ORDERS

When you place an order through our website, you are making an offer to purchase products from Green Paw Pet Treats.

We reserve the right to accept, decline, limit, or cancel an order where reasonably necessary, including in cases of suspected fraud, pricing errors, product availability issues, or other circumstances affecting our ability to complete the order.

Payment must be successfully processed before an order is fulfilled.

Please review your order carefully before submitting it. We may not be able to change or cancel an order after it has entered the fulfillment or shipping process.

If we need to change or cancel an order, we will attempt to contact you using the email address, telephone number, billing information, or other contact information supplied with your order.

Returns and refunds are governed by our Refund Policy.

SECTION 4 – PRICES AND PAYMENT

Prices, discounts, promotions, and product availability may change without notice.

The price charged will be the price displayed at the time your order is placed, subject to correction of obvious errors.

Applicable taxes and shipping charges will be calculated and displayed during checkout where applicable.

You agree to provide current, complete, and accurate billing and payment information for purchases made through our store.

SECTION 5 – SHIPPING AND DELIVERY

Shipping and delivery times are estimates and are not guaranteed.

Green Paw Pet Treats is not responsible for delays caused by shipping carriers, severe weather, customs processing, transportation disruptions, incorrect addresses supplied by customers, or other circumstances beyond our reasonable control.

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If you experience a problem with a shipment, please contact us and we will do our best to assist you.

SECTION 6 – RETURNS AND REFUNDS

Returns, damaged products, incorrect orders, and refunds are handled in accordance with our Refund Policy.

Because we sell pet food and treat products, opened food products generally cannot be returned for change-of-mind reasons.

If an order arrives damaged, defective, or incorrect, please contact us promptly so we can review the issue and work toward an appropriate resolution.

SECTION 7 – INTELLECTUAL PROPERTY

The content of our website, including our name, trademarks, logos, product names, written content, photographs, graphics, videos, packaging designs, and other materials, is owned by Green Paw Pet Treats or used with permission and is protected by Canadian and other applicable intellectual property laws.

You may use our website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, republish, sell, or commercially exploit our website content without prior written permission from Green Paw Pet Treats.

Green Paw Pet Treats names, logos, branding, product names, designs, and slogans may not be used without our permission.

Shopify and other third-party names and trademarks remain the property of their respective owners.

SECTION 8 – THIRD-PARTY SERVICES AND LINKS

Our website may contain links to websites, services, payment processors, shipping services, social media platforms, or other resources operated by third parties.

We are not responsible for the content, accuracy, availability, privacy practices, products, or services provided by third-party websites.

Your use of third-party websites and services is subject to their own terms and policies.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Green Paw Pet Treats is powered by Shopify, which provides the technology used to operate our online store.

Purchases made through our store are transactions directly between you and Green Paw Pet Treats.

Shopify is not the seller of Green Paw Pet Treats products and is not responsible for the products purchased from us or for the fulfillment of our orders.

SECTION 10 – PRIVACY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

Because our store is hosted by Shopify, certain information may also be collected and processed by Shopify and other service providers that assist in operating our website, processing payments, fulfilling orders, providing analytics, or delivering other business services.

Please review our Privacy Policy for additional information.

SECTION 11 – CUSTOMER REVIEWS AND FEEDBACK

If you submit reviews, photographs, comments, suggestions, feedback, or other content to Green Paw Pet Treats, you represent that you have the right to provide that content.

You must not submit content that is unlawful, abusive, defamatory, misleading, obscene, infringes another person’s rights, or contains malicious software.

We reserve the right to remove content that we reasonably believe violates these Terms or applicable law.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, availability, or other information.

We reserve the right to correct errors, update information, or cancel an order where information was materially inaccurate.

SECTION 13 – PROHIBITED USES

You may not use our website or Services:

for an unlawful purpose;

to violate any applicable federal, provincial, territorial, state, local, or international law;

to infringe our intellectual property rights or the rights of others;

to harass, abuse, threaten, defame, or harm another person;

to submit false or misleading information;

to transmit viruses, malware, or other harmful code;

to collect or track personal information about others without authorization;

to spam, phish, scrape, interfere with, or attempt to compromise our website or Services; or

to circumvent security measures or restrictions placed on our website.

We reserve the right to restrict or terminate access to our Services where these Terms are violated.

SECTION 14 – DISCLAIMER

We make reasonable efforts to maintain accurate information and reliable Services. However, our website and Services are provided on an “as is” and “as available” basis to the extent permitted by applicable law.

We do not guarantee that our website will always be uninterrupted, error-free, or available at all times.

Nothing in these Terms excludes any rights or protections that cannot legally be excluded under applicable consumer protection laws.

SECTION 15 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Green Paw Pet Treats and its owners, directors, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of our website or Services.

Nothing in these Terms limits liability where doing so would be prohibited by applicable law.

SECTION 16 – INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Green Paw Pet Treats and its owners, directors, employees, contractors, affiliates, and service providers from claims, losses, damages, or expenses arising from your unlawful use of the Services, your violation of these Terms, or your violation of another person’s rights.

SECTION 17 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or removed where necessary.

The remaining provisions will continue in full force and effect.

SECTION 18 – WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce a right under these Terms does not constitute a waiver of that right.

These Terms, together with our Privacy Policy, Refund Policy, and other policies published on our website, constitute the agreement governing your use of our online Services.

SECTION 19 – GOVERNING LAW

These Terms of Service and any separate agreements through which Green Paw Pet Treats provides Services shall be governed by and construed in accordance with the laws of the Province of Nova Scotia and the applicable federal laws of Canada.

SECTION 20 – CHANGES TO THESE TERMS

We reserve the right to update or change these Terms of Service from time to time.

The most current version will be available on our website.

Your continued use of our Services following the publication of updated Terms constitutes acceptance of those changes to the extent permitted by applicable law.

SECTION 21 – CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Green Paw Pet Treats
Email: greenpawinquiries@gmail.com